Digital Inclusion

Caniad helps to promote Digital Inclusion with the Welsh Health Board in allowing everyone to stay connected as best they can. For more information please contact us.

What is digital inclusion – and why does it matter?

10% of people in Wales today are not online. As more and more vital public services are being delivered online, these people are at danger of being left behind. Organisations which work with the public, particularly in the health and care sector, need to think about how to increase digital inclusion so that everyone in Wales can benefit.

Digital inclusion means having the motivation, skills and access to use digital technology and the internet.

This includes people who lack one, or a combination, of these skills and may be digitally excluded. They risk being left behind in an increasingly digital society where more and more services, including vital public services, go online.


Digital inclusion in Wales

Digitally excluded people are some of the heaviest users of health and social care services, and as such risk being left behind in the changes of digital health services.

Digitally excluded people are likely to be:

  • Older – 40% of people over 75 use the internet, compared with 97% of 16-49 year olds.
  • Have a disability or long term condition – 74% of people with a disability or long term condition use the internet, compared with 90% of those without.
  • Less well educated – 53% of those with no qualifications use the internet, compared with 95% of those with higher education qualifications

There are clear public policy and equality reasons for improving digital inclusion, as well as a strong business case. 


What are the benefits of being online?

The benefits of being online for people, especially older people, unemployed people and those living in social housing, include:
  • Time saved through accessing services digitally.
  • Cost saved through accessing services and purchasing goods digitally.
  • Reduced loneliness and isolation.
  • Increased employability.
  • Improved self-care for minor ailments.
  • Improved self-management of long term health conditions.

Digital Communities Wales: Caniad works with these digital communities, including Digital Confidence, Health and Well-being and can work with your organisation to help you take practical action to support digital inclusion locally. Contact them or even contact us to find out how we can help.