111 press 2

111 press 2

111 Press 2

111 number has long waiting times and little support for Mental Health – You can now call 111 and select option 2 to speak with a member of the mental health team.

Service user and carer feedback on long waiting times and little mental health support when calling the NHS 111 number, had been listened to and utilised to develop a mental health option when calling 111. The mental health team are there 24 hours a day, seven days a week – offering urgent mental health support to people of all ages across North Wales. The number is free to call from a landline or mobile, even if you have no credit left.

Man in Black Hoodie Sitting on Brown Couch
Caniad to go back into wards and rehabs – Setting up patient groups

Caniad to go back into wards and rehabs – Setting up patient groups

Caniad to go back into wards and rehabs – Setting up patient groups

Caniad have been liaising with mental health wards and rehab units to organise Caniad patient groups to discuss experiences, feedback and recommendations. We now attend Ty Llywelyn, Tan-Y-Castell, Coed Celyn and are in the process of setting up more patient groups withing the other wards and rehabs across North Wales.

Transport to services – Arriva bus tickets

Transport to services – Arriva bus tickets

Transport to services – Arriva bus tickets

Caniad reported the feedback around issues with transport to services, the Area Planning Board (APB) picked this up and were able to obtain funding towards transport to services. Caniad were then able to purchase Arriva bus tickets, which were allocated to APB services for their clients to have better access to their clinic, counselling and recovery groups using the bus tickets.